Church Service Evaluation
As I reviewed this video on church service evaluation, I wondered how many pastors ‘really’ evaluate their services. Do we solicit the feedback from our teams such as: assistant pastors, lay ministers, elders and deacons? When was the last time we solicited feedback from members of the congregation evaluating their worship experience?
From my readings and listening to testimonies of pastors of large churches, evaluations are par for the course as they are always looking for ways to improve the worship experience, mostly because they have a lot riding on their Sunday morning successes.
In addition to making sure Spiritual needs are met, some tangible needs must be met too such as making payroll, paying the mortgage payments, as well meeting other expenses.
If needs are not met, people stop coming; if they stop coming, contributions decrease; if contributions decrease ministry is adversely affected. Not that smaller churches don’t have similar concerns and issues, but the truth is the larger the church, the more at stake. This is why large churches continue to evaluate their services.
What is the harm in not soliciting the feedback from others?
There is a tendency for us to operate in a vacuum and format programming based only on our own opinions and views. In spite of what many of us think, the view is different from the PULPIT to the PEWS and from the PEWS to the PULPIT. A pastor friend of mind said it best, “The GREATEST room is the room for improvement.
Here’s an example: Our choir was once singing a song and we thought it was ‘the bomb.’ The music was ‘hittin and stickin like Popeye’s chickin!’ We were so excited and energized as we sang. Everyone enjoyed singing the song. The congregation was clapping and seemed to be engaged.
When we got home, my daughter told me that they were responding to the music because they could not hear what we were singing. She said that the band ‘WAS OFF THE HOOK!’ meaning they were great. She also added that every now in then they were able to hear the lyrics but that the choir sounded off-key.
One of the widows during a Bible study said the music was much too loud and that she could not hear the choir. To my surprise several others agreed with her. So it was clear that we did not meet our intended goal as the ones really engaged with praise during this times was the choir.
5-Minute After Service Debriefing.
Soliciting constructive criticism or receiving positive feedback will enable us to improve that which needs improving and repeat that which caused us to receive a favorable response.
Receiving feedback could be something as simple as a 5-minute ‘after service’ debriefing with those you trust. If we are truly about advancing the kingdom, we need to always be willing to listen to others. In the above example, the feedback was given to our musicians. They made some technical adjustments and now not only can the choir hear themselves when they sing, but the congregation can hear them too.
2 FREE Evaluation Tools
I have two free downloads of sample evaluation forms to assist you in receiving valuable feedback concerning your worship services. One sample form is called, “Worship Service Evaluation Form and the other is entitled, “5 Elements That My Church Service Should Have Every Sunday.
Remember this one thing, if we don’t know it’s broke, we can’t fix it and
if we don’t know it’s great, we can’t repeat it.
Do you know of any local churches who regularly evaluate their services?
Do you evaluate your services?